FAQs
Findaplace has been developed by the West Wales Care Partnership to help people and organisations find care home placements in the region. The bilingual site provides a ‘marketplace’ for providers and purchasers to come together.
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What information is shown?
The site contains a record for each care home:
- A description of what the home offers
- Contact details
- Photos (where available)
- A link to locate the latest available inspection reports for the home
How does the search function work?
The user specifies a location. The search can be used in two ways: to search for information about homes in an area (‘browse all’); or more specifically to search for only those homes with vacancies – for use where there is greater urgency (‘search vacancies’).
What area is covered by Findaplace?
Currently, the site covers the counties of West Wales – Carmarthenshire, Ceredigion and Pembrokeshire. Coverage can be extended, subject to agreement with relevant health boards and county councils.
Are all care homes in West Wales members of the site?
Findaplace includes all care homes for older people who contract with any of the three county councils, or the Health Board.
Is a care home placement the right option?
It is important this is considered carefully. Alternatives, such as domiciliary care and Shared Lives are available. It is important an assessment is undertaken by the local authority or health board, to help make sure needs are met in the most appropriate way.
How do I arrange a care home for myself or a family member? What should I consider?
General information on care homes can be found in this guide produced by the Older People’s Commissioner.
How up to date is your information about care homes?
We rely on care homes to regularly update their information. Please contact the home concerned about any discrepancies. If difficulties persist, please contact your county council.
FAQs for care home providers
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My home isn’t featured on the site. What can I do?
Get in touch with the county council where your home is situated:
Carmarthenshire: SCHHContracting@carmarthenshire.gov.uk
Ceredigion: dss.commissioning-socs@ceredigion.gov.uk
Pembrokeshire: socialcarecontracts@pembrokeshire.gov.uk
How does Findaplace help me fill my vacancies?
By updating vacancy information as these become available, commissioning organisations, and the public can instantly identify your availability. Keeping vacancy status up to date means you won’t have to take enquiry calls when you have no vacancies to offer.
How does Findaplace reduce my administration?
Findaplace offers a single ‘one-stop-shop’ portal for giving information necessary for your business. Before Findaplace, providers had to provide administrative information to a number of commissioning organisations: having to duplicate similar information, using different processes – for example, for payments.
I’ve forgotten my password. What do I do?
Click ‘forgot password’ on the login screen. You will receive an email to the email address you have given which will allow you to reset your password.
Where can providers find the latest guidance and information on COVID-19?
Providers are encouraged to visit the Public Health Wales website for the latest information. You may also visit the coronavirus (COVID-19) area of the Care Inspectorate Wales website, as it holds useful links and information.
How do I enter our vacancies?
In the vacancies page, you will be asked to enter a total number of bed vacancies you have available. You must record these in the break down as the highest availability. For example if a bed is available for nursing care, but can be used as residential as well, you will enter this as a nursing vacancy. Commissioners from all 4 organisations in West Wales will make the assumption that a nursing bed can be used as a residential.
When and how often do I enter vacancies?
These should be entered as soon as they become available. Commissioners and practitioners will be using the website on a daily basis for this purpose.
When do I update the management information?
Weekly information – by 11am Monday
Monthly information – this must be updated by 11am at the latest on the first Monday following the end of the calendar month.
Will I receive an email when I have entered information?
Yes, you will receive an automatic email when you submit your weekly movements information. This email will tell you which categories you have entered information in for that date. However specific information is no available in the email due to safeguarding information.
Can I make more than one entry in a transaction on the weekly movements?
Yes, except for ‘No Change’. You can enter multiple numbers for each category and you can enter each category in one entry.
Do I have to make an entry on the weekly movements if I do not have any movements in the home?
Yes, there is a no change option which then tells the payments team and commissioners that you have not had any changes this week.